Terms of Your Dumpster Rental Agreement
PICK UP AND DELIVERY
Failed Delivery/Pick up:
There is a $50.00 charge for a failed delivery or pick up. If you are unable to be on-site when your dumpster is scheduled for delivery, please pay by credit card when you order the dumpster.
A failed pick up would refer to any situation in which we are on-site to pick up the dumpster and are unable to retrieve it. Situations would include: blocked access to the dumpster, or a job that isn't complete. All failed pick ups must be paid with a credit card on the day of the failed pick-up.
Cancellation Fee:
Any cancellation of a booked rental dumpster will result in a $25 cancellation fee. The above fee is deducted from the customer's refund if the rental is paid in advance. Any dumpster rental canceled on the scheduled delivery day, without being rescheduled will incur a $50 Failed Delivery Fee.
RESTRICTIONS
Items Not Accepted:
There are items that are not accepted by the disposal facilities, pose an environmental hazard, and may be subject to fine. Any fines incurred by DL Tree Service, LLC for Items Not Accepted will be passed on to the renter plus additional fees outlined.
Absolutely No Tires! Tires found in our dumpsters are subject to an additional $20.00 fee per tire.
Other items not accepted include, but are not limited to: Radioactive Materials, Computers, Computer Monitors, Televisions (NOTE - TVs and monitors result in a minimum charge of $50 per unit based on weight), Sewage Sludge, Waste Oil, Vehicle Batteries, Hazardous Waste, Human or Animal Remains, Explosives, Ashes, Dirt.
We can not accept burnt items, fire pit debris, or a load of dirt.
WARNING: Placing random household cleaners in the dumpster may cause a chemical reaction with other household items. Therefore we do not permit disposal of any chemicals or cleaners in our dumpsters.
We reserve the right to reject any load.
Mixed Loads:
Loads are considered mixed when contents of the load has to be disposed of at different facilities. For example, trash and construction debris need to be dumped at separate locations. Therefore, these loads cannot be mixed. Attempting to dump debris at an incorrect facility can result in fines which will be passed on to the renter.
For example, if you are renting a dumpster for a roof repair, bathroom remodel, or other construction project, household trash can not be mixed in that dumpster. In cases such as a clean out and construction project, it is best to rent two dumpsters of the appropriate size. Attempting to conceal a mixed load will result in additional charges for added labor, plus any fines incurred.
We reserve the right to reject any mixed loads.
Damage to the Dumpsters:
Absolutely no burning trash in the dumpsters! Burning trash in the dumpsters not only causes damage, but is illegal. There is a Minimum fee of $2,500.00 for any dumpster that has been intentionally set on fire.
Please do not machine load the dumpsters.
Please do not peel the decals, from the dumpsters.
Please do not spray paint the dumpsters, or add any forms of graffiti.
There is a $2,500.00 charge for any intentional damage to our dumpsters.
Additional Terms & Conditions
Pest Control:
If you are renting a dumpster for use in resolving a pest problem, such as bed bugs, termites, or cockroaches, please inform us when you order the dumpster. The contents of these dumpsters must go to the appropriate disposal location immediately after pick up and be properly cleaned for the next rental.
Maximum Fill Line:
All Containers have a clearly labeled maximum fill line sticker. Please do not fill the dumpster above this line. Filling above the line will cause a hazardous condition when the dumpster is loaded on the truck. Please do not lean items against the dumpster, drivers are not responsible for putting items in the dumpster. If you have any questions regarding how to load your container, please contact a customer service expert.
Tonnage:
Although we do not charge an additional fee for tonnage, there is a weight limit on what we can haul. Our trucks are not rated to haul the weight of a 13 yard dumpster of brick or concrete. Please be sure to specify what you are putting in the dumpster and we will assist you in any way we can. We reserve the right to charge extra if a dumpster is intentionally overloaded with heavy material. Please be sure to see the items not accepted and mixed loads sections above for more details.
Property Damage:
We prefer to place the dumpster in a driveway on a flat surface. Placing a dumpster in the yard could result in damage to your lawn. Whether we place a container in the yard at the customer's request is at the discretion of the driver.
PLEASE NOTE: we are not liable for any damages to your property.
If we are dropping a dumpster in a yard, we will do our best to explain placement, and the issues that may arise. We do take into consideration not only your property, but our trucks as well. For example, the wheels of the dumpster may drag on your driveway and cause slight damage. For this reason, we may place wood under the container to prevent direct contact with the driveway. If you have any concerns regarding placement of the dumpster please be sure to talk to the driver at the time of delivery.
Payment:
Payment is required prior to, or upon delivery. We accept check or cash to the driver when delivered, or by credit card when you reserve your dumpster. We except all major credit cards via Square platform.
There is a $30.00 fee for returned checks. Dumpster will not be picked up until the total amount due is paid in full. For example, if your check was returned, you would need to pay the dumpster rental, the $30 returned check fee, and $35 per additional day until the dumpster is retrieved. We will not bill for additional fees, these must be paid prior to pick up.
If you require a receipt for your rental please let us know when ordering the dumpster. We will be more than happy to email you a receipt. We do not provide paper receipts.
Understand the Terms of Your Dumpster Rental Agreement
By ordering a dumpster with us, you acknowledge that you have read, understand, and agree with the above terms and conditions.
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